Graduate in Home Services Management (Apprenticeship)
- 100% online 24/7 • Web & Mobile
- Estimated duration: 609 hours • 18 months
- Starting at any time of the year
- Professional Qualification Certification • Level 5 (Bac+2)
In short
Become a key player in home care through an apprenticeship.
Train through an apprenticeship to learn how to design and organize home care services, lead and coordinate teams of caregivers, and develop essential partnerships.
This program prepares you for management positions within organizations in the personal services sector—whether working with families, children, seniors, or people with disabilities, in the public, private, or non-profit sectors.
This apprenticeship experience will give you all the tools you need to effectively coordinate teams and provide optimal support to individuals in their daily lives, at the heart of a vital and people-centered sector.
You will be able to:
Designing and organizing a home-based service
Leading and coordinating a team of home-based service providers
Contribute to the development of partnerships
Program
Designing and organizing a home-based service
Design and offer a suitable service
- The Sector Manager: presentation of the role and place within the organization
- How and why should one train in the organization, implementation, management and monitoring of services?
- The different SAP employers and the associated legal framework
- The different legal forms of the structures
- Choosing a legal structure for the company
- The framework of reference and ethical values of the structure
- The activities of the structure
- Managing conflict situations in the medical and social sector
- Communication techniques
- Introduction: The importance of written communication
- Office tools
- Best practices for professional writing
- Using Google’s Gmail messaging service
- Note-taking
- The different types of notes: service notes, information notes, instruction notes, guidelines
- The meeting minutes
- The different home assessment techniques
- The person-centered approach
- Non-verbal communication
- Nonviolent communication
- Reformulation techniques
- Emotional intelligence
- Practicing empathy
- The organization’s commitment to quality in in-person and telephone reception
- Physical reception
- Telephone answering service available at home
- Information and communication applied to the sector
To ensure the administrative management of service delivery
- Diagnostic methods
- The service pricing schedule
- The legal status and protection of beneficiaries
- Creating an invoice, a purchase order, and a quote
- Application – Diagnose a need and create a quote in SAP
- The different contracts
- The confidentiality mechanisms and procedures related to the files
- Legal regulations
- Legislation towards a user at the heart of the system
- The strategic policy of the structure
- Personal services in the face of the digital revolution
- The GDPR
- Application – Regulations and implementation of services
- Present the structure and the range of services
- Providing support in completing administrative procedures within the framework of support schemes
Coordinate the organization of home-based service delivery
- Administrative management
- Remote management
- The various local stakeholders
Monitor the intervention and ensure its quality
- Key takeaways regarding SAD/SAP quality
- Quality standards and certifications in the SAP/SAD sector
- Incidents in the provision of home services
- Relevant indicators in home care
- Complaints handling
- Incident handling in home care
- Satisfaction
- Conducting a survey among the beneficiaries
Leading and coordinating a team of home-based service providers
Recruiting staff and supporting their integration
- The overall recruitment process
- Questions to ask before recruiting
- Analysis of the job opening
- Job profile and selection criteria
- The challenges of the integration process
- The contractual elements of the employment relationship: contracts
- The legal context of recruitment
- Sourcing channels
- Recruitment campaigns in the digital age
- The different types of job interviews
- Interview preparation tools
- Conducting the individual interview
Plan and control the activities of stakeholders
- Schedules and planning tools
- Monitoring working hours and adjusting working time
- Planning paid leave
- Information to be provided to the speaker
- Gathering information from members of the home care team
- Taking into account the requests and expectations of home care providers
Accompany and support the team of interveners
- The legal framework for managers
- Psychology and Management
- Remote management
- The specific characteristics of managerial communication
- Defusing a conflict situation
- The importance of collaboration
- The professional team
- Tutoring: a mentoring approach, role and training project
- Organizational theories in the service of management
- Gender equality
- Employee status, rights and obligations
- The concept of skills
- From GEPP to company performance
- Characteristics of the audiences
- The VAE / VAP
- How the Personal Training Account (CPF) works
- The organization and planning of skills management
- Employee retention
Integrate occupational risk prevention and ensure the safety of stakeholders
- The single document for the assessment of occupational risks (DUERP)
- The creation and updating of the single document for the assessment of occupational risks (DUERP)
- The risks of the sector and the analysis approach
- Concepts related to risk management
- Chemical risk
- The risk associated with noise
- Occupational risks related to the mobilization of people and the handling of equipment
- Prevention of infectious risks in different healthcare settings: home, hospital, medical-social facility
- Workplace accidents and occupational diseases: issues and prevention
- Analysis of a workplace accident
- Occupational risk prevention: guidelines and hazards
- The legal framework for prevention
- Psychosocial risks and quality of life at work
- Identifying factors that contribute to positive treatment and preventing mistreatment
Contribute to the development of partnerships
Participate in the internal and external representation of the organization.Cooperate with partners to coordinate interventions at home.
- The concept of a partnership network
- The various local stakeholders
- The territorial civil service
- The different respite solutions for caregivers
- Medical and social service providers in the area
- The limits of activity in home services
- From competitors to partners: the challenges of territorial networking
Transferable skills - Graduate Home care service manager
Understanding and recognizing disability
- The main categories of disability
- Adapting the workstation of an employee with a disability
Communicate
- Techniques for becoming a better communicator
- Verbal and non-verbal communication
- Active listening
- Nonviolent Communication: Communicating with Empathy
- The importance of adapting your message
- The art of the pitch
- Best practices for professional writing
- The meeting minutes
- Personal branding
Mastering the basics of Excel
- General information about the Excel environment
- Layout management
- Calculations
- The basic formulas
- Cell formatting
- Using sorting and filtering tools
- Simple graphic objects
- Navigation within the environment and special collages
- Saving and printing options
- Common formulas
- Calculation methods
- Improved formatting and cell revision
- Table creation, image and graphic object management
- Formatting the graphs
- Reading a pivot table
- Use of sorting and analysis tools
Mastering the basics of Word
- Knowledge of the Word environment
- Text formatting
- Paragraph formatting
- Image formatting
- Text entry and modification
- Visual management tools
- Inserting objects
- Document layout
- Paragraph formatting
- Document referencing
- References in a long document
Implement a problem-solving approach
- Adapting to change
- Problem solving
- Defusing a conflict situation
- Facilitating structured meetings
- Tips to boost your productivity
- The importance of prioritizing
Upon completion of the training, you will obtain
State Diploma
Obtain the Professional Title « Home Services Manager-Coordinator », level 5, issued by the Ministry of Labour, RNCP39539, decision of France Compétences on 20/08/24
School diploma
&
Obtain the Home Services Sector Manager diploma issued by Academee
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Terms and conditions
Admission requirements
To enroll in the training program leading to the targeted qualification, the candidate must:
- Be at least 16 years old on the date of entry into training
For any other situation, contact a training advisor who will assess your eligibility.
Professional experience and internship
The professional internship, which complements the theoretical learning, is essential for the validation of your qualification.
The total duration of the internship is a minimum of 210 hours.
The candidate will present proof of this period in the company to the examination session manager, who will keep a copy in the
session file.
Exam
The candidate will be evaluated according to the following methods:
- Assessments completed during training
- Production of a Professional Portfolio
- Creation of supplementary materials (document and slideshow)
- Completion and successful completion of the final in-person examinations:
– Professional simulation (4.5 hours)
– Technical maintenance (1 hour 25 minutes)
– Questioning based on production(s) (0h35)
– Final interview (0h10)
Certification
To find out the job placement rate for the targeted positions, consult the RNCP profile on the France Compétences website.
Validation by skills block
Professional certification is composed of several skill blocks that must be acquired in order to obtain the professional certification.
It is possible to validate one or more of the skill blocks. Each block can be acquired individually.
The RNCP record accessible from each training course record specifies the conditions for obtaining it.
For any questions regarding skills blocks, contact your training advisor.
Equivalencies and pathways
Partial equivalencies with:
RNCP36938 – BTS (Advanced Vocational Diploma) – Social and Family Economics;
RNCP36939 – BTS (Advanced Vocational Diploma) – Services and Benefits in the Health and Social Sectors; RNCP38575 – TP (Professional Title) –
Manager of a Small or Medium-Sized Structure;
RNCP38676 – TP – Manager of a Retail Unit.
Full equivalency with:
RNCP35993 – TP – Home Services Coordinator.
For more details: see the France Compétences fact sheet – https://www.francecompetences.fr/recherche/rncp/39539/
Further studies
After obtaining the Professional Title of Home Services Coordinator, you can either:
enter the job market directly
or continue towards:
– a Professional Bachelor’s Degree in Personal Services
– a University Diploma of Technology (BUT) in Social Careers: Coordination and Management of Health and Social Care Establishments and Services.
This list is not exhaustive.
Other further options are available.
Performance indicators
Funding
Alternation
100%*
Included
- Written courses and videos on demand
- Educational support and guidance
- Career coaching
- Application and registration fees***
- Unlimited access to over 10,000 virtual classes**** live and on-demand
- Professional projects
- Unlimited access to Skills 360 for 2 years
- 2-Year Success Guarantee and Graduate or Your Money Back Guarantee*****
*Subject to sufficient CPF training credits and exemption from financial contribution.
**Subject to acceptance. You have a withdrawal period. See terms and conditions. ***Excludes State Diplomas and exam preparation. ****Average number of live virtual classes observed over the last 12 months (mostly organized from 6 pm onwards). *****See Studi’s Terms and Conditions.
Target professions
- Area Manager for Personal Assistance
- Area Manager for Home Care Services
- Coordination Manager
- Team coach
- Home services sector manager
- Home Services Coordinator/Manager
- Area Coordinator
- Area Manager - Personal Services
- Coordinator/Head
- Local supervisor
- Course Management
- Communication and Collaboration
- User-Friendly Interface
- Educational Institutions
- Businesses and Organization
- Individual Learners
- User-Friendly Interface
- Robust Course Management Capabilities
- Effective Communication and Collaboration
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