Bloctel

What is Bloctel? 

Do you want to block telemarketing calls but don’t know how? These sales practices can be stopped thanks to Bloctel, a French service regulated by the law below:

Under Law No. 2020-901 of July 24, 2020 aimed at regulating telephone solicitation and combating fraudulent calls, you may exercise your right to object to telephone solicitation at any time. 

Bloctel is indeed a dedicated service that, as the government explains on https://www.economie.gouv.fr/ , « protects consumers from abusive telephone marketing practices. » In the form of a telephone marketing opt-out list, Bloctel is easily accessible to everyone. 

In short, this service is convenient and simply allows anyone registered on this list to have their phone number (landline or mobile) removed from the marketing databases of telemarketing professionals. No more unwanted calls! 

How does Bloctel work and how much does it cost?

Bloctel is easy for individuals to use. It’s a free service where you register your number, but you can also add the numbers of your spouse or children to block telemarketing calls to those numbers.

Another important point: no professional is authorized to solicit a consumer registered on the Bloctel list. Failure to comply with this rule can result in a fine of €375,000 (or €75,000 if the consumer is an individual). However, some exceptions exist and are listed by law.

Here are a few examples, listed on the government website https://www.economie.gouv.fr

You may still be contacted despite everything:

• By professionals specializing in the supply of newspapers , periodicals or magazines. 
• Polling institutes and non -profit organizations may also contact you, provided they are not engaged in commercial prospecting.
• By the company with which you have an ongoing contractual relationship . For example, to offer you new products or services to supplement, modify, or replace the existing service between you (examples include your bank, telephone company, and insurer).
• Through service providers with whom you have already had a contractual relationship (such as your former telephone company or bank)
• In the event that you freely, specifically, knowingly and unambiguously provided your number to be called back

How do I register on bloctel.gouv.fr?

If you wish to register with Bloctel, you can visit the website bloctel.gouv.fr . You will then be asked to fill out a form providing up to 10 landline or mobile phone numbers on which you wish to stop telemarketing calls.

Good to know  : The Bloctel list only concerns consumer numbers, which does not include business numbers.

Finally, you will receive a confirmation email validating your registration request. Registration will become effective within a maximum of 30 days from the date of confirmation.

However, registration with the Bloctel service is only valid for telemarketing calls . If you receive fraudulent or suspicious text messages, you can take action by: 

• Transferring it to 33700
• Consulting the SignalSpam website 
• Reporting the premium rate number on the website Surmafacture.fr, which is the reverse directory of premium rate numbers.

How long does registration on Bloctel take?

You can unsubscribe, delete, add phone numbers, or even modify your contact information on Bloctel at any time. To do so, simply go to your personal account, which you can access using the username and password provided when you registered. 

Good to know: each issue is registered for a period of three years. Any new registration, starting from January 1, 2022, is automatically renewed at the end of the three-year period.

Registering for Bloctel without internet access: it’s possible! 

Don’t have internet access? Don’t worry! You can register with Bloctel by mail . To do so, send the following information on a blank sheet of paper: your last name, first name, postal address, and the phone number(s) you wish to register on the opt-out list, including a contact phone number in case of problems. You will then receive a confirmation by mail.

Here is the address to use to register by mail:

Worldline – Bloctel Service
CS 61311 – 41013 Blois Cedex

How to contact Bloctel?

You can contact the Bloctel service in several ways:

Write to them:

Worldline
Service Bloctel
CS 61311
41013 BLOIS CEDEX

Call them:

If you are an individual, call 01 73 26 81 45. If
you are a telephone marketing professional, call 01 73 26 81 46 .

How do I make a complaint on Bloctel?

If you are registered with Bloctel but are still receiving abusive calls, you can file a report. However, please ensure that the call was made after you confirmed your registration with Bloctel and, above all, that the 30-day period following your registration has indeed passed.

To file a report, you must go to your personal account and click on the « Report abusive sales tactics » button. You will then need to fill out a report form, providing various details such as:

• The dates and times of these calls 
• The phone number of the professional who contacted you 
• The number of the device on which you were contacted 
• The company name and the professional’s sector of activity.

If you are registering by mail, you must send this information on plain paper and legibly to the address provided in the registration confirmation letter.