BTS Services and benefits in the health and social sectors
Description
- 100% online 24/7 • Web & Mobile
- Estimated duration: 1100 hours • 16 months
- Starting at any time of the year
- State-recognized diploma certification • Level 5 (Bac+2)
- ECTS credits: 120 credits
In short
Become a professional in supporting and managing health and social services or structures!
The BTS “SP3S” – Services and Benefits in the Health and Social Sectors – trains professionals who perform administrative and management functions in medical and social institutions. They use their technical and interpersonal skills to serve individuals seeking care, services, and social benefits. They analyze requests and needs, facilitate access to rights, offer services and benefits, and know how to lead a team.
- Acquire the specific skills required for the job of administrative manager in the health and social sector
- Analyze the requests and needs
- Offering services and benefits
- Coordinating teams
Program
General knowledge and expression (BTS)
Understanding and arguing
- Methodology for analyzing works
- Test methodology
To find out more and gather information
- Researching through time, staying informed in the age of the internet and social networks.
- Mastering documentary research tools and monitoring
- Organizing your information search
- Relying on the right support
- Extracting information from an organized or unorganized document
- Processing information
- Learn comparative analysis
- To qualify and relativize information based on transtextuality
- To conduct a critical assessment of a document or subject
- Recognizing the different cognitive biases
- Recognizing the different sophisticated techniques and the art of always being right
Read and understand a message
- Literary Analysis – Methodology and Tools
- Knowing how to read graphic documents
- Analyzing the form to understand the content of a text, whether alone or within a corpus
Write a message
- To search for an idea, to extract an idea from a fact, an example, a document
- Organize your ideas, put them in order / Create a plan
- Knowing how to nuance, relativize, and modulate.
- The essentials for writing during an exam 1
- The essentials for writing during an exam 2
- The rules of argumentation
- Develop and illustrate an idea
- Choose the means of communication
- Write a readable message
- Engage with the message / Present your point of view
- Create an authentic message
- Use deictics and shifters wisely
- Logical connectors
- Structure your speech to make it logical
- Language levels
- Professional writing: The letter
- Professional writing: Summary note
- Professional documents: Reports and minutes
- Professional writing: The professional report
Foreign Language 1 English
Succeeding in my foreign language exams
- Make progress in a foreign language
- How to present your ideas orally in a first foreign language (LE 1)
- Participating in an interview in a foreign language
- Talking about one’s professional experience
Becoming a professional
- Introducing myself
- Talk about myself
- Looking for a job
- Applying for a job
- In a job interview
- Leading meetings
- Organizing an online meeting
Cooking and Eating out
- At the restaurant
- In the kitchen
- Catering a wedding
The business world
- Starting a business
- Navigating the working world
- Talking about social system and taxes
- Choosing a business strategy
- Negotiating a business deal
The market
- Knowing your customers
- Innovating to distinguish yourself on the market
- Managing the supply chain
- Marketing and advertising in the 21st century
Business Ethics and Companies’ responsibilities in the globalized world
- Fighting for the planet at work
- Advocating for fairness in the globalized trade world
Understanding the geographical and historical realities of English-speaking countries
- The Commonwealth
- The British Isles
- English speaking countries in the Americas
- English speaking countries in Africa
- English speaking countries of the Pacific
Good to know or to review
- The use of irregular verbs
- The media of the English-speaking world
Discover English in the health and social care sector
- Social protection, demographic trends
- The social and solidarity economy
- Work and social dialogue
Mastering office software
Welcome
- Guide to the « Mastering Office Tools » module
Use Word
- Using Word documents
- Knowledge of the Word environment
- Text formatting
- Paragraph formatting
- Image formatting
- Text entry and modification
- Searching within a document
- Visual management tools
- Inserting objects
- Formatting objects
- Initial Level Quiz – Basic
- Navigation in Word
- Display options
- Document layout
- Paragraph formatting
- Document revision and editing
- Document referencing
- Presentation of a painting
- Graphic object management
- Operational Level Quiz
- Environment and display
- Backstage mode management and file formats
- Formatting, themes and styles
- Lists, drop caps and dummy text
- Managing long documents
- The layout
- References in a long document
- Proofreading and translation of a document
- Tables and formatting
- Modifying an image or graphic object
- Advanced management of graphic objects
- Image management
- Advanced Level Quiz
- Customizing the Word environment
- Sharing and protecting a file
- Formatting – Part 1
- Formatting – Part 2
- Layout
- Complex editing tools
- Creating and managing a mail merge
- Managing graphic objects and tables
- Quick Parts and forms
- Expert level quiz
Use Excel
- General information about the Excel environment
- Layout management
- Calculations
- The basic formulas
- Cell formatting
- Using sorting and filtering tools
- Simple graphic objects
- Application Exercises Level 1 & 2
- Navigation within the environment and special collages
- Saving and printing options
- Common formulas
- Calculation methods
- Improved formatting and cell revision
- Table creation, image and graphic object management
- Formatting the graphs
- Reading a pivot table
- Use of sorting and analysis tools
- Application Exercises Level 3
- Environmental and display management
- Customizing the environment and display
- Backstage mode management, file formats / Security
- Calculation management
- Mastery of different types of functions
- Use of complex functions
- Calculations in a database
- Layout
- Inserting objects
- Managing inserted objects
- Data table management
- Advanced feature management
- Graphical representation of data
- Pivot tables
- Application Exercises Level 4
- The last secrets of a file
- Function management tools
- Financial functions and date-based functions
- Matrix and information functions
- Editing and formatting
- Creating and managing forms
- Analysis and simulation of calculations
- Managing pivot tables
- Complex graph management
- Application Exercises Level 5
Use PowerPoint
- PowerPoint Environment
- PowerPoint presentation
- Reserved areas
- The basics of text formatting
- Paintings
- Graphic objects
- Theme options
- Application Exercises Level 1 & 2
- Navigation
- Document saving and printing options
- Slideshow options
- Text formatting
- Text research and revision
- Table formatting
- Simple graphic objects and animations
- Customizing graphic objects
- Additional theme options
- Application Exercises Level 3
- Environment and display
- Advanced management of Backstage mode and file formats
- Slide organization
- Advanced text formatting
- Advanced slide organization
- Table options management
- Advanced organization of graphic objects
- Advanced graphics tools
- complex animations
- Customizing templates and themes
- Application Exercises Level 4
- Environment customization
- Presentation and distribution
- Expert text management
- Expert table management
- Expert object management
- Animation options
- Expert management of themes and templates
- Application Exercises Level 5
To support and coordinate the person's journey
Welcome
- Guide to the section « Accompanying and coordinating the person’s journey »
Mastering the SAP environment
- The target audiences of SAP/SAD
- The specific characteristics of the territory and the beneficiary public
- The fundamentals of home care
- The legal status and protection of beneficiaries
- Child development and needs
- Aging
- Disability
- The concept of disease
- Sick people
- Kind treatment
- End of life: cultural aspects of death, legislative and regulatory concepts
- Palliative care and end-of-life support
- The concepts of dependence, deficiency and disability
- Care for the dependent person
Welcoming and supporting the individual throughout their journey
- Physical reception
- Telephone answering service available at home
- Understanding the demand
- Communication techniques
- Easy-to-Read and Understand (FALC) communication techniques
- Defusing a conflict situation
- Application – Welcoming a visitor and conveying information orally
- The confidentiality mechanisms and procedures related to the files
- Legal regulations
- Legislation towards a user at the heart of the system
- The strategic policy of the structure
- Personal services in the face of the digital revolution
- Application – Regulations and implementation of services
Implementation and monitoring of administrative logistics in service of the individual
- Present the structure and the range of services
- The service pricing schedule
- The legal status and protection of beneficiaries
- Providing support in completing administrative procedures within the framework of support schemes
- Creating an invoice, a purchase order, and a quote
- Application – Diagnose a need and create a quote in SAP
- The different contracts
- The confidentiality mechanisms and procedures related to the files
- Legal regulations
- Legislation towards a user at the heart of the system
- The strategic policy of the structure
- Personal services in the face of the digital revolution
- The GDPR
- Regulations and ethics
- Application – Regulations and implementation of services
- Administrative management
- The entity’s document management
- Remote management
- The various local stakeholders
- Application – Manage your business
Managing your team: the legal framework and employee support
- The legal framework for managers
- Psychology and Management
- The specific characteristics of managerial communication
- Remote management
- The specific characteristics of managerial communication
- Defusing a conflict situation
- The importance of collaboration
- The professional team
- Tutoring: a mentoring approach, role and training project
- Organizational theories in the service of management
- Gender equality
- Employee status, rights and obligations
- Application – Managing your team: the legal framework and employee support
- The fundamentals of public speaking
- Environment, methods, slideshow
- The art of leading effective meetings
- Meeting techniques
- Remote meetings
- Application – Organize a team meeting
Customer relations as a lever for accessing rights and services
- The service offer
- The sales strategy
- Sales techniques and negotiation
- Practical tips for a successful sales interview
- Sales pitch and sales posture
- Telephone prospecting
- GDPR awareness
- The mechanisms of attention, motivation, and neuroscience
- Customer loyalty
- Satisfaction
Conducting market research in SAP
- The methodology of market research
- Documentary research
- The qualitative study
- The quantitative study
- The dissemination of information
- Competition
- Application – Conducting market research in SAP
Documentary monitoring
- The concept of monitoring and its methodology
- An overview of monitoring tools
- The different types of monitoring
- Market intelligence
- Information systems
- The Marketing Information System
- Data storage and backup
- The dissemination of commercial information
- Application – Document monitoring tailored to the target audience and its environment
Preparing for exams
- Methodological guide for the E5 assessment – Support and coordination of the individual’s journey
Participate in projects and the quality process
Welcome
- Guide to the « Participating in projects and quality assurance » section
Designing and implementing a project approach
- The characteristics of a project
- Managing a project
- Project communication
- The project stakeholders
- Performance indicators
- Project planning
- Budgeting a project
- Prepare the project’s working environment
- Project monitoring
- Monitoring indicators
- Data analysis and presentation
- Alerting and implementing corrective actions
- Change management
- Evaluation of results
- Project assessment
- Lessons learned from the project
- Application – Designing and implementing a project approach in a health and social care setting
Participate in the implementation of a quality approach
- The company’s quality process
- Key takeaways regarding SAD/SAP quality
- Quality standards and certifications
- Quality tools aimed at identifying causality
- The MAQ (Quality Assurance Manual)
- Promoting quality within the team
- Application – Committing to a quality approach
- Incidents in the provision of home services
- Incident handling in home care
- Conducting a survey among the beneficiaries
- Relevant indicators in home care
- Complaints handling
- Application – The quality approach in home services
To commit to a quality approach
- Indicators for analyzing and evaluating professional practices
- The methods for assessing quality
- The concept of good practice and its sharing
- Solution search tools
- Analysis of how the procedures work
- Application – Quality Assessment
Preparing for exams
- Methodological guide for the E6 exam – Project and quality approach
Contribute to the implementation of the structure's policy
Welcome
- Guide to the block: Contributing to the implementation of the structure’s policy
Understanding the needs and demands of populations in a territory
- The collection, selection and use of numerical data
- Knowing how to use statistical data
- User rights
- The framework of reference and ethical values of the structure
- Identity and exclusion
- Application – Understanding the needs and demands of populations in a territory
Identify the role of the structure in the implementation of public policies
- The concept of a partnership network
- The various local stakeholders
- Public service: main principles and principal management methods
- The territorial civil service
- Administrative responsibility
- Local authorities
- The different respite solutions for caregivers
- Health and social protection
- The health, medical-social and social system in France
- The history of medical and social care
- Medical and social service providers in the area
- The limits of activity in home services
- From competitors to partners: the challenges of territorial networking
- Application – Identify the role of the structure in the implementation of public policies
Offering tailored services
- Analysis of public demands and needs
- The different contracts
- The confidentiality mechanisms and procedures related to the files
- Legal regulations
- Legislation towards a user at the heart of the system
- The strategic policy of the structure
- Personal services in the face of the digital revolution
- Application – Offering tailored services
Preparing for exams
- Guide to exam E4 – Policy of structure and territory
Participate in the management of the structure and the quality of working life
Welcome
- Guide to the module: Participating in the management of the structure and quality of working life
Understanding the legal status of organizations
- The different legal forms of the structures
- Choosing a legal structure
- The different SAP employers and the associated legal framework
Plan the team’s activities and prepare the payroll
- Schedules and planning tools
- Monitoring working hours and adjusting working time
- The presentation and methodology of the payslip
- The discovery of payroll software
- Gross remuneration: paid leave and paid leave allowance
- Taking into account the requests and expectations of home care providers
- the information to be given to the speaker
- Planning paid leave
- Gathering information from members of the home care team
- Application – Plan and control the activity of the home care team
Analyze the structure’s activity
- Analysis of the income statement
- Budgets
- Cost analysis and break-even point
- Application – Analyze the activity of the SAP structure
Analyze and create management tools
- Budget management
- Performance indicators
- Performance analysis and management tools
- Statistical indicators of position and dispersion
- Development of dashboards
- Updating the dashboards
- The construction of an operational dashboard
- Reporting of results and activities
- Application – Analyze and create management tools in SAP
Use of business software
- Overview of software used in the SAP sector
- Médisys
- XIMI
- APOLOGIC.
Participate in staff recruitment
- The CSE, its role and its operation
- Collective agreements
- Collective labor relations: collective representation, negotiation and conflicts
- The formation of the employment contract
- The execution and termination of the employment contract
- The main features and standards of the French legal system
- Administrative responsibility and decentralization
- Remuneration
- The overall recruitment process
- The legal context of recruitment
- The need for recruitment
- Analysis of the job opening
- Job profile and selection criteria
- The challenges of the integration process
- The contractual elements of the employment relationship
- Sourcing channels
- The pre-selection
- The different types of job interviews
- Recruitment campaigns in the digital age
Preparing for job interviews in SAP
- Interview preparation tools
- Conducting the individual interview
- Application – Conducting recruitment in the SAP sector
Supporting the development of the intervention team’s skills
- The concept of skills
- From GEPP to company performance
- The stakeholders in vocational training
- The VAE/VAP
- How the Personal Training Account (CPF) works
- The organization and planning of skills management
- Employee retention
- Application – Levers for retaining the intervention team
Conduct interviews with the intervention team
- The different types of job interviews
- Interview preparation tools
- Conducting the individual interview
- The performance review
- The offboarding interview
- The annual maintenance
- The professional interview
- Application – Conducting interviews with the intervention team
Accompany and support the team of interveners
- The risks of the sector and the analysis approach
- Concepts related to risk management
- The mental load
- Chemical risk
- The risk associated with noise
- Occupational risks related to the mobilization of people and the handling of equipment
- Prevention of infectious risks in different healthcare settings: home, hospital, medical-social facility
- Analysis of a workplace accident
- Workplace accidents and occupational diseases: issues and prevention
- Occupational risk prevention: guidelines and hazards
- The legal framework for prevention
- Psychosocial risks and quality of life at work
- Identifying factors that contribute to positive treatment and preventing mistreatment
- Analysis of professional practices
- Application – Accompany and support the team of stakeholders
Preparing for exams
- E3 Exam Guide – Structure and Service Management
Upon completion of the training, you will obtain
State Diploma
Recognized by the state
Obtain the BTS « Services and provision in the health and social sectors » level 5, registered with the RNCP, under number 36939, by decree of 24/01/2022 published in the Official Journal of 23/02/2022
Certificate of completion of school training
in partnership with Academ
120 Credits
ECTS (European Credit Transfer and Accumulation System) allows diplomas to be recognized in all countries of the European Union.
The Studi Method: Your Path to Success
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Preparing for the professional world
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Academic & Digital Excellence
Written and video courses, on demand and live. Training platform accessible 24/7 online and via iOS/Android app.
Terms and conditions
Admission requirements
To enroll in the training program leading to the targeted qualification, the candidate must:
- Be at least 16 years old on the date of entry into training
For any other situation, contact a training advisor who will assess your eligibility.
Professional experience and internship
The professional internship, which complements the theoretical learning, is essential for the validation of your qualification.
The total duration of the internship is a minimum of 210 hours.
The candidate will present proof of this period in the company to the examination session manager, who will keep a copy in the
session file.
Exam
Exam month:January/FebruaryMarch/AprilJune/JulySeptember/OctoberNovember/December
Place :« In person (Paris, Montpellier, Bordeaux or Lyon – your choice) »
The candidate will be evaluated according to the following methods:
- Assessments completed during training
- Production of a Professional Portfolio
- Creation of supplementary materials (document and slideshow)
- Completion and successful completion of the final in-person examinations:
– Professional simulation (4.5 hours)
– Technical maintenance (1 hour 25 minutes)
– Questioning based on production(s) (0h35)
– Final interview (0h10)
Certification
Certification: Professional Title « Home Services Manager-Coordinator », level 5, issued by the Ministry of Labour, RNCP39539, decision of France Compétences on 20/08/24
Certifying body: Ministry of Labour
To find out the job placement rate for the targeted positions, consult the RNCP profile on the France Compétences website.
Validation by skills block
Professional certification is composed of several skill blocks that must be acquired in order to obtain the professional certification.
It is possible to validate one or more of the skill blocks. Each block can be acquired individually.
The RNCP record accessible from each training course record specifies the conditions for obtaining it.
For any questions regarding skills blocks, contact your training advisor.
Equivalencies and pathways
Partial equivalencies with:
RNCP36938 – BTS (Advanced Vocational Diploma) – Social and Family Economics;
RNCP36939 – BTS (Advanced Vocational Diploma) – Services and Benefits in the Health and Social Sectors; RNCP38575 – TP (Professional Title) –
Manager of a Small or Medium-Sized Structure;
RNCP38676 – TP – Manager of a Retail Unit.
Full equivalency with:
RNCP35993 – TP – Home Services Coordinator.
For more details: see the France Compétences fact sheet – https://www.francecompetences.fr/recherche/rncp/39539/
Further studies
After obtaining the Professional Title of Home Services Coordinator, you can either:
enter the job market directly
or continue towards:
– a Professional Bachelor’s Degree in Personal Services
– a University Diploma of Technology (BUT) in Social Careers: Coordination and Management of Health and Social Care Establishments and Services.
This list is not exhaustive.
Other further options are available.
Performance indicators
Employment rate: 92%
Success rate: 81%
Course satisfaction rate: 89%
Overall satisfaction rate: 75%
Pricing and financing solutions
€3,890
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
Personal financing
Finance your training easily in installments with no fees for up to 36 months**
From
€76 / month
Scholarship
Benefit from a scholarship based on your profile
From
-30%
€4,190
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
€3,890
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
Personal financing
Finance your training easily in installments with no fees for up to 36 months**
From
€76 / month
€3,890
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
Personal financing
Finance your training easily in installments with no fees for up to 36 months**
From
€76 / month
Scholarship
Benefit from a scholarship based on your profile
From
-30%
Included
- Written courses and videos on demand
- Educational support and guidance
- Career coaching Unlimited access to Skills 360 for 2 years
- Application and registration fees***
- Unlimited access to over 10,000 virtual classes**** live and on-demand
- Professional projects Career coaching
- Unlimited access to Skills 360 for 2 years
- 2-Year Success Guarantee and Graduate or Your Money Back Guarantee*****
*Subject to sufficient CPF training credits and exemption from financial contribution.
**Subject to acceptance. You have a withdrawal period. See terms and conditions. ***Excludes State Diplomas and exam preparation. ****Average number of live virtual classes observed over the last 12 months (mostly organized from 6 pm onwards). *****See Studi’s Terms and Conditions.
Target professions
- Personal Services Coordinator
- Consulting manager, service provider advisor in social protection organizations
- Social Action Advisor
- Quality Assistant
- Health or social activities coordinator
- Assistant to guardians of adults under protection
- Agency manager for personal services
- Executive Assistant
- Area manager in home care services
- User relations officer in health, social and medico-social establishments and services
- Project Manager
- Home care sector manager
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