BTS Support for Managerial Action (SAM)
- 100% online 24/7 • Web & Mobile
- Estimated duration: 1100 hours • 16 months
- Starting at any time of the year
- State-recognized diploma certification • Level 5 (Bac+2)
- ECTS credits: 120 credits
In short
Do you aspire to hold organizational and coordination positions and become your manager’s right-hand person?
Optimizing administrative processes, developing economic, legal, and managerial skills, project management expertise, and involvement in HR management… This comprehensive training in business management and administration equips you with the tools to interact effectively, understand the challenges, and manage various business issues. It prepares you for the State Diploma « BTS Support for Managerial Action, » a two-year post-secondary qualification (equivalent to an Associate’s degree).
- To provide operational support to the members of the entity
- Managing files with responsibility
- To prepare, conduct and complete a project
- Participate in human resources management
- Organize the implementation and application of decisions
Program
Optimization of administrative processes
To conduct administrative actions in support of the entity’s members
- Workplace organization
- Developing the digital park
- Internal written communication within a company
- External written communication in business
- Oral communication in business
- Customer or user relationship management
- Customer reactivation
- The coordination of the activities of the entity’s members
- Activity planning
- Assistance with the use of equipment and digital solutions
- Organizing support for the use of digital equipment and solutions
Managing administrative actions as a case manager
- Case management
- Case follow-up
- The evaluation and archiving of the file
- Facilitating collaborative spaces and social media
- Social media
- Entity document management
Contributing to the sustainability of the processes
- Identification, formalization and characterization of processes
- Process improvement
- Identifying a problem or need and establishing a diagnosis
- Proposed solutions
- Formalization and dissemination of procedures
- Contribution to the quality and security of the information system (IS)
Streamline the use of the entity’s resources
- Budget monitoring and entity operations
- Preparation for and participation in negotiations
- Argumentation in a negotiation situation
- Materials supply management
- Forecasting equipment purchases and their recycling
Project management
Formalize the project framework
- The characteristics of a project
- Managing a project
- Project communication
- The project stakeholders
- Performance indicators
- Tenders
- Project planning
- Budgeting a project
- Prepare the project’s working environment
Conducting information monitoring
- Information management
- Searching for information on the internet using search engines
- The needs of information monitoring
- Organizing a monitoring system
- Automating information monitoring
- Distribution and archiving of the previous day’s content
- Social media
- Preparing and leading a meeting
Monitor and control the project
- Project monitoring
- Monitoring indicators
- Data analysis and presentation
- Alerting and implementing corrective actions
- Change management
Evaluate the project
- Evaluation of results
- Project assessment
- Lessons learned from the project
Collaboration in human resources management
Managing the working relationship
- Enhancing the employer brand
- Define your employment needs and identify recruitment methods
- External recruitment tools
- Determine the ideal candidate profile and prepare for the recruitment interview
- Participate in the integration of new employees
- Supporting employee mobility
- Support for administrative changes to the employment contract
Implement actions to improve the quality of working life
- Participate in the analysis of working conditions
- Participate in the prevention of risky situations
- Contribute to the design of workstations and workspaces
- Physical workspaces
- Remote workspaces
- Supporting actions related to equality, diversity and living together in the workplace
Organize activities in the field of social relations
- Organize meetings with staff representatives
- Preparing for and monitoring social negotiations
- Supporting professional elections
- Contributing to communication in a context of social conflict
Mobilizing the tools for developing individual and collective performance
- Monitor and analyze social indicators
- Managing individual and collective working hours
- Prepare the skills assessment process
- Contribute to the continuing professional development plan
General knowledge and expression (BTS)
Understanding and arguing
- Methodology for analyzing works
- Test methodology
To find out more and gather information
- Researching through time, staying informed in the age of the internet and social networks.
- Mastering documentary research tools and monitoring
- Organizing your information search
- Relying on the right support
- Extracting information from an organized or unorganized document
- Processing information
- Learn comparative analysis
- To qualify and relativize information based on transtextuality
- To conduct a critical assessment of a document or subject
- Recognizing the different cognitive biases
- Recognizing the different sophisticated techniques and the art of always being right
Read and understand a message
- Literary Analysis – Methodology and Tools
- Knowing how to read graphic documents
- Analyzing the form to understand the content of a text, whether alone or within a corpus
Write a message
- To search for an idea, to extract an idea from a fact, an example, a document
- Organize your ideas, put them in order / Create a plan
- Knowing how to nuance, relativize, and modulate.
- The essentials for writing during an exam 1
- The essentials for writing during an exam 2
- The rules of argumentation
- Develop and illustrate an idea
- Choose the means of communication
- Write a readable message
- Engage with the message / Present your point of view
- Create an authentic message
- Use deictics and shifters wisely
- Logical connectors
- Structure your speech to make it logical
- Language levels
- Professional writing: The letter
- Professional writing: Summary note
- Professional documents: Reports and minutes
- Professional writing: The professional report
Economic, legal and managerial culture
Presentation of the material
- The material reference frame
- Methodological advice for the CEJM
Integration of the company into its environment
- Economic agents
- Market mechanisms
- The company’s financial partners in the market
- Introduction to the general principles of contract law
- The formation, content and execution of the contract
- The company’s objectives
- The stakeholders
- Business logic
- Performance indicators
Regulation of economic activity
- Economic growth
- The State and the functioning of the market
- Economic policies
- The limits of state intervention
- Supranational regulation
- The regulation of economic activities through law
- The company environment
- The role of innovation
Organization of the company’s activity
- The company’s production choices
- The value chain
- The principles and purposes of outsourcing
- Structures adapted to profit-making activity
- Choosing a legal structure: sole proprietorship or commercial company
- Structures adapted to non-profit activity
- Identify the risk in order to protect
- Anticipate the risk to prevent it from occurring
- Take on the risk
- The company’s resources and skills
- The company’s structures
- Management and leadership styles
- Responsibilities and checks and balances
- The financing of the company
Impact of digital technology on business life
- The evolution of economic models, norms and standards
- Legal protection of assets
- The techniques of intangible relationships
- The risks of using intangible assets
- The impact of digital technology on management
- The marketplace, exchange relationships and network externalities
- The contract and electronic evidence
- The role of the CNIL
Changes in the workplace
- The labor market
- Introduction to the trinity of professional activity
- Access to the legal framework for professional activity
- Employee regimes, rights and obligations
- The rights and obligations of self-employed individuals
- The change in the employment relationship
- The termination of the employment relationship
- The company’s contacts
- The GEPP
- Mobilize human resources
Strategic choices of the company
- Defining a strategic approach
- Establish a strategic diagnosis
- Making strategic choices
CEJM – Sample Exam Papers
- Annals – Service Company – FamiServ Case
Modern Foreign Languages 1: English
Succeeding in my foreign language exams
- Improving your foreign language skills for the BTS GPME (Business Management and SME)
- Language exams in BTS GPME
- How to analyze a corpus of documents
- Write a report in French based on a corpus of texts
- Write a report in English based on a corpus of texts
- Writing a professional document in a foreign language
- How to present your ideas orally in a first foreign language (LE 1)
- Participating in an interview in a foreign language
- Talking about one’s professional experience
Becoming a professional
- Looking for a job
- Applying for a job
- In a job interview
- Leading meetings
- Organizing an online meeting
The business world
- Starting a business
- Navigating the working world
- Talking about social system and taxes
- Choosing a business strategy
- Negotiating a business deal
The market
- Knowing your customers
- Innovating to distinguish yourself on the market
- Managing the supply chain
- Marketing and advertising in the 21st century
Business Ethics and Companies’ responsibilities in the globalized world
- Fighting for the planet at work
- Advocating for fairness in the globalized trade world
- Interacting in a multicultural environment
Understanding the geographical and historical realities of English-speaking countries
- The Commonwealth
- The British Isles
- English speaking countries in America
- English speaking countries in Africa
- English speaking countries of the Pacific
- International clients: English as a common language
Good to know or to review
- The use of irregular verbs
- The media of the English-speaking world
Modern Foreign Languages 2: Spanish
Succeeding in my foreign language exams
- Writing a professional document in Spanish as a second foreign language
- How to present your ideas in a second foreign language – Spanish
- Participating in a foreign language interview 2 – Spanish
The working world
- Buscar empleo
- Postular has a job opportunity
- In a work interview
- Leading meetings
- Organize an online meeting
The world of business
- Starting a company
- Navigar el mundo laboral
- Understanding the social system and its impuestos
- Electing an entrepreneurial strategy
- Negotiating a commercial agreement
The market
- Conocer has its clients
- Innovate to stand out in the market
- Manage the suministro lock
- Marketing and advertising in the XXI century
Entrepreneurship and corporate responsibility in the global world
- Luchar por el planeta en el trabajo
- Defender of equity in a globalized commercial world
- Interact in a multicultural environment
In the company
- Send a message
- Internet and corporate image
- Waiting for a Hispanic client
- Talk by phone
- Organize a professional trip
- Organize an event
Spanish-speaking countries
- Spain
- The Andean countries
- Central America and the Hispanic Caribbean
It’s good to know
- Las medidas in the Spanish-speaking world
- A concise grammar guide
Modern Foreign Languages 2: German
Succeeding in my foreign language exams
- Writing a professional document in a second foreign language – German
- How to present your ideas in a second foreign language – German
- Participating in a foreign language interview 2 – German
Will you enter the Arbeitsmarkt?
- Auf der Arbeitsuche
- The application
- In dem Vorstellungsgespräch
- To share a seat
- Eine Onlinetagung abhalten
The business world
- Ein Unternehmen gründen
- The Business Organization
- Sozialversicherungs- und Steuersysteme verstehen
- Ein Geschäftsmodell auswählen
- Verhandeln
Geschäftsethik und gesellschaftliche Verantwortung
- Sich bei derbeit für die Umwelt engagieren
- Fair Trade and Conditions in the Global World
- Im multiculturalen Umfeld arbeiten
Bei der Firma
- Weiterleiten information
- Internet and corporate image
- Der Empfang von deutschsprachige Kunden
- Am Telefon
- Geschäftsreise organisieren
- The Planning of Event
Allgemeine Kenntnisse: Culture and Sprache
- Das deutschsprachiges Raum
- Unregular Verbs
Upon completion of the training, you will obtain
State Diploma
Obtain the BTS « Support for Managerial Action » level 5, registered with the RNCP, under number 38364, by decree of 16/02/2018 published in the Official Journal of 06/03/2018
Certificate of completion of school training
&
120 Credits
ECTS (European Credit Transfer and Accumulation System) allows diplomas to be recognized in all countries of the European Union.
The Studi Method: Your Path to Success
Support until success
Methodological and motivational support at every stage of your training journey, and support from your expert trainers
Career coaching
Exclusive job and career-oriented coaching program to boost the success of your professional project and your employability
Learning by doing
Preparing for the professional world
Skills directly applicable based on real-world examples, projects, case studies, and immersive content.
Network of leading trainers
More than 700 expert trainers to pass on best practices in each field
Academic & Digital Excellence
Terms and conditions
Admission requirements
To enroll in the training program leading to the targeted qualification, the candidate must:
- Be at least 16 years old on the date of entry into training
For any other situation, contact a training advisor who will assess your eligibility.
Professional experience and internship
The professional internship, which complements the theoretical learning, is essential for the validation of your qualification.
The total duration of the internship is a minimum of 210 hours.
The candidate will present proof of this period in the company to the examination session manager, who will keep a copy in the
session file.
Exam
The candidate will be evaluated according to the following methods:
- Assessments completed during training
- Production of a Professional Portfolio
- Creation of supplementary materials (document and slideshow)
- Completion and successful completion of the final in-person examinations:
– Professional simulation (4.5 hours)
– Technical maintenance (1 hour 25 minutes)
– Questioning based on production(s) (0h35)
– Final interview (0h10)
Certification
To find out the job placement rate for the targeted positions, consult the RNCP profile on the France Compétences website.
Validation by skills block
Professional certification is composed of several skill blocks that must be acquired in order to obtain the professional certification.
It is possible to validate one or more of the skill blocks. Each block can be acquired individually.
The RNCP record accessible from each training course record specifies the conditions for obtaining it.
For any questions regarding skills blocks, contact your training advisor.
Equivalencies and pathways
Represent, analyze, and improve the SME’s information system;
improve support processes and organize and monitor the SME’s activities;
participate in the SME’s business development and customer loyalty;
support the deployment of the SME’s communication plan;analyze the SME’s activity;
produce and analyze financial information;
identify the factors explaining commercial and financial performance;
design and analyze a dashboard.
Further studies
After obtaining the Professional Title of Home Services Coordinator, you can either:
enter the job market directly
or continue towards:
– a Professional Bachelor’s Degree in Personal Services
– a University Diploma of Technology (BUT) in Social Careers: Coordination and Management of Health and Social Care Establishments and Services.
This list is not exhaustive.
Other further options are available.
Performance indicators
Pricing and financing solutions
€3,890
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
Personal financing
From
€76 / month
Scholarship
From
-30%
€4,190
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
€3,890
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
Personal financing
From
€76 / month
€3,890
Price for individuals.
France Work
Training eligible for funding from France Travail (formerly Pôle Emploi)
From
€0
Personal financing
From
€76 / month
Scholarship
From
-30%
Included
- Written courses and videos on demand
- Educational support and guidance
- Career coaching Unlimited access to Skills 360 for 2 years
- Application and registration fees***
- Unlimited access to over 10,000 virtual classes**** live and on-demand
- Professional projects Career coaching
- Unlimited access to Skills 360 for 2 years
- 2-Year Success Guarantee and Graduate or Your Money Back Guarantee*****
*Subject to sufficient CPF training credits and exemption from financial contribution.
**Subject to acceptance. You have a withdrawal period. See terms and conditions. ***Excludes State Diplomas and exam preparation. ****Average number of live virtual classes observed over the last 12 months (mostly organized from 6 pm onwards). *****See Studi’s Terms and Conditions.
Target professions
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