BTS in IT Services for Organizations (SIO) – Option A « SISR » (work-study program)
Description
- 100% online 24/7 • Web & Mobile
- Estimated duration: 1350 hours (2 years) or 675 hours (1 year)
- Starting at any time of the year
- State-recognized diploma certification • Level 5 (Bac+2)
- ECTS credits: 120 credits
In short
From troubleshooting to network administration: develop your IT versatility. Systems, networks, security: the fundamentals of IT in your hands.
Every day, businesses rely on a robust network and technicians capable of maintaining, troubleshooting, and securing it. With the BTS SIO – SISR option, you learn to become this essential cog in the machine. The work-study program allows you to immediately put your skills into practice: from incident management to systems administration, including the fundamentals of cybersecurity, you lay a solid technical foundation that will open doors to the IT sector.
Thanks to its academic program, this BTS also provides you with a structured general knowledge base and rigorous work methods, enabling you to thrive in demanding environments. You can then aim for rapid professional integration or pursue further IT specializations.
You will be able to:
- Participate in the production and delivery of IT services
- Implementing a sophisticated computer system
- Install, maintain, and manage the maintenance of computer equipment and networks
- Design, develop, configure and maintain applications
Program
IT support and provision
- Welcome to the topic of IT Support and Service ProvisioningOrganizing your professional development
- Subject Guide: IT Support and Service Provision
Managing IT assets- Configuring Windows 10 according to specifications
- Managing your system virtualization environment
- The GNS3 installation
- Discovering and using the main features of GNS3
- Cisco IOS emulation under GNS3
- The basic configuration of a switch under GNS3
- Using advanced office software functions
- Using and configuring a Gmail account
- Installing a Java IDE: Eclipse
- Create my CV
- My CV and online portfolio
- Write my letters
- Send your applications by email
- Preparing for my interviews
- Advice and advice from professionals
- The importance of my online image
- The importance of soft skills in business
- The day before
- Monitoring communication trends
- Competitive and sector intelligence
- Legal monitoring
- Monitoring and innovation
- Technology monitoring
- Monitoring tools
- Top browser extensions for IT
Responding to incidents and requests for assistance and enhancements- Identification of the platforms that make up the IS
- Identification of the equipment that makes up the IS
- « Printer Characteristics »
- The fundamentals of network cabling
- Activity: The fundamentals of network cabling
- Printer identification and operation
- The 10 basic rules for securing digital equipment
- Check the conditions for the continuity of an IT service
- Implementation of an IT charter
- Installing GLPI under a Debian Linux VM
- Manipulating a knowledge base (CMDB)
- Presentation of major IT standards
- Knowledge of the management rules relating to software licenses
- Set up and verify the authorization levels associated with a Windows service
- Managing your Linux system
- Managing Snapshots under Hyper-V – Part 1
- Managing Snapshots under Hyper-V – Part 2
- Backing up your Linux system – Part 1
- Backing up your Linux system – Part 2
- Introduction to the command line
- Introduction to Git and Github
- The basics
- Interactions with the remote repository
- Navigate the history
- Best practices
- Project – Using Git and GitHub to manage your source code
- The characteristics of a computer and its peripherals
- Service contracts
- Identify the backup medium and frequency
- Set up a backup medium
- Active backup management
- The naming standards for a computer network
Develop the organization’s online presence- Installing Windows Server 2019 in a VM
- Installing Active Directory on Windows Server 2019
- Linux: commands
- The OSI model
- Introduction to TCP/IP Architecture
- Knowledge of the OSI model and TCP/IP architecture
- The operation and standards of Wi-Fi
- Wi-Fi security
- The role of the network access layer and the data link
- The basis of IP addressing systems
- Activity: The basics of IP addressing systems
- The role of the network layer
- The partitioning of an IPv4 network
- The fundamentals of IPv6
- Discovering the main features of Packet Tracer
- Implementing switching in real-world conditions
- The components of a router
- Reading and understanding a routing table
- Routing and ACLs
- The implementation of a routing protocol
- Layer 3 switching
- Using the GLPI incident management software
- Ticketing
- Opening and closing a ticket
- Opening and closing an advanced ticket
- Closing an advanced ticket
- Troubleshooting methods
- Managing users, groups, and computers in an Active Directory
- Introduction to PowerShell
- Installing PowerShell
- Getting started with PowerShell
- Creating the First PowerShell Script
- File and directory management
- Handling Powershell active directory
- Adapting Powershell scripts
- Revision – Automating tasks using scripts
- The review – Basic knowledge of script design and programming languages
- Introduction to Shell Bash
- Installing Shell Bash
- Getting started with Shell Bash
- The creation of the first Bash shell script
- Managing files and directories under Bash shell
- Adapting Shell Bash scripts
Working in project mode- The elements that are detrimental to the organization’s image
- The economic stakes of the organization’s image
- The specifics of the digital project
- Introduction to HTML and CSS
- General HTML syntax
- The organization of the text
- Hypertext language
- Multimedia in HTML
- Introduction to CSS3: Hello world
- CSS3: Text styling
- Logical structuring in HTML5 and the box model in CSS3
- CSS selectors
- Layout with CSS
- The creation of paintings
- Creating forms
- Layout with CSS Grid
- Advanced CSS effects
- Use CSS documentation
- Responsive design
- Validate the quality of your site
- Installing and getting started with the Bootstrap framework: Hello world
- The Bootstrap grid
- Bootstrap elements
- Bootstrap components
- Openness to other CSS frameworks
- The GDPR
- Web law
- The legal framework of e-commerce
- Website SEO
- Create a dynamic website with a CMS: WordPress
- Installing and configuring WordPress on your server: Hello world
- Administering your WordPress site
- WordPress site settings
- WordPress – Information organization and menus
- WordPress – Choosing your themes and customizing your styles
- WordPress plugins
- WordPress – The contact form with WP Form
- WordPress – The WooCommerce plugin
- WordPress – Managing your products with WooCommerce
- WordPress – Testing and improving SEO
- « Creation and population of SQL databases »
- « Querying SQL databases »
- External communication materials for the organization
To provide users with an IT service- Agile methodologies
- Introduction to the Scrum Method
- Presentation of the Gantt chart
- The foundations of Agile project management
- Agile methods for software development
- Discover Trello’s offers
- Create a Trello account
- Set up a workspace
- Contents of a Trello project
- The visibility levels of a painting
- Invite a member to a board
- Add a member to a map
- Managing workspace members
- Configure a table
- Manage lists
- The actions of the card
- Create a checklist
- Track the progress of a checklist
- Discover the Power-ups
- Use a Power-up: Google Drive
- Change Management
- Providing user support for hosting issues
- Cloud email administration
- Perform integration and acceptance tests for a service
- Deploy a service
- Deploying your website on the Web
- Application: To provide users with an IT service
SISR Systems and Network Administration
- Designing a network infrastructure solutionInstall, test and deploy a network infrastructure solution
- Applying ITIL best practices
- The definition of the Domain Name System (DNS) and the computer directory
- Overview of file sharing services
- Choosing the necessary elements to ensure the quality and availability of a service
- Prepare a dossier for selecting an infrastructure solution and write the technical specifications.
- Network segmentation and logging.1
- Network segmentation and logging.2
- The role of VLANs
- Inter-VLAN routing
- The implementation of VLANs
- Knowledge of secure networks
- The review – Configure, test, troubleshoot. ACL-NAT-Firewall
- Introduction to VPNs
- An introduction to OpenVPN and Wireguard
- Installing WireGuard Host and Client
- Configuring WireGuard Host and Client under VirtualBox
- The assessment of new needs
- The basic principles of IP/SIP telephony
- The physical/logical connection of an IP telephone.
- SIP telephony connection
- The discovery of voice over IP protocols
- The creation of a Monitor
- Overview of database services
- Overview of IP address distribution services
- Presentation of web services
Operate, troubleshoot and monitor a network infrastructure solution- Integrating technical documentation into your information system
- Install and configure the necessary components to ensure the continuity of a name resolution service.
- Installing and configuring a name resolution service under Linux
- Install and configure the necessary components to ensure the continuity of a file sharing service.
- Install and configure to ensure continuity of the core network layer (active/active mode)
- Windows diagnostic commands
- Configuring Active Directory: Best Practices and Methods
- Integrating a client workstation and associated entities into a directory
- Knowledge of the basic concepts of a directory (LDAP)
- Installing a file server
- Configuring a file server, part 1
- Configuring a file server, part 2
- Setting up a file sharing server
- Configuring the file server according to the agdlp scheme, part 1
- Configuring the file server according to the agdlp schema, part 2
- Backing up and restoring an Active Directory, part 1
- Backing up and restoring an Active Directory, part 2
- The complete implementation of an Active Directory infrastructure use case
- The Windows Server 2019 revision
- Install and configure the necessary components to ensure the continuity of a reverse proxy.
- Installing the main DHCP server
- The configuration of the main DHCP server
- DHCP High Availability Part 1
- DHCP High Availability Part 2
- Installing the Nginx server
- Proxy and reverse proxy mechanisms
- Monitoring: Installing and configuring a host
- Install and configure a database service
- The definition of Hyper-V
- Installing Hyper-V on Windows Server 2019
- Setting up and configuring Hyper-V
- Virtual network configuration
- Storage configuration
- Creating a Hyper-V cluster
- Diagnosis and troubleshooting during Hyper-V configuration – Part 1
- Diagnosis and troubleshooting during Hyper-V configuration – Part 2
- Etherchannel technology
- Administration of a Xivo ipbx
- Configuring SIP workstations and user groups
- Voicemail setup
- Understanding the architecture of a voice over IP solution
- Intervention on company mobile telephone equipment
- Customizing the IP phone configuration
- Monitoring: Install a monitoring service
- The revision – Hypervision of network systems and equipment, logging
- The review – Infrastructure hypervision: Syslog, monitoring and analysis protocols
- Write or update the technical and user documentation for an infrastructure solution
- Install and configure to ensure continuity of the core network layer (active/passive mode)
- Installing and configuring an image deployment service
- Docker Compose: Introduction
- Install and configure the necessary components to ensure the continuity of a database.
- Network diagnostic commands
- Installing and configuring a name resolution service on Windows Server
- Managing event logs in Windows
- Monitoring: Configure self-remediation in case of a service failure
- Monitoring: Identifying relevant KPIs for an infrastructure
- Remote intervention
- RDP Windows: Remote Desktop Configuration and Connection
- Knowledge of the objects in a directory (GPO)
- Installing Group Policy Objects (GPOs)
- Configuring Group Policy Objects (GPO)
- Troubleshooting Group Policy Objects (GPO)
- Securing with Group Policy Objects (GPOs)
- Managing event logs under Linux
- Supervision: Implement relevant monitoring interfaces
Cybersecurity of IT services
- Securing equipment and user practicesProtecting personal data
- The implementation of ANSSI recommendations
- Optimize the security of an end device
- GLPI configuration and rights management
- User and group settings
- Identifying objects in the directory
- Multi-factor authentication
- Managing NTFS permissions under Windows
- User account management under Linux
- Linux: rights management
- Change the user who launches a Linux service
- Linux: security
- Managing user rights in the network
- Manage user access at the PHP and database levels
- Identify the threats and types of attacks
- Identify vulnerabilities in the description of an infrastructure
- Specifications for Apple Tablet/Smartphone
- Setting up an Android tablet or smartphone
- Setting up an Apple tablet or smartphone
- The features of an MDM (mobile device manager)
- Supporting nomadism
- Antivirus and EDR management
- Train users on IT risks
- Identify threats and implement appropriate defenses
- The security organization
- Contingency plans
- Application update
- Installing and configuring a WSUS server
- Identifying emerging techniques and technologies
- Presentation of security audit tools
- Getting started with Metasploit
- Getting started with Burpsuite
- Write a technical audit
Preserve the organization’s digital identity- Definitions of personal data
- Identify the processing of personal data within the organization
- Raising user awareness about the protection of personal data
- Respect for and enforcement of basic safety best practices
- Apply the regulations regarding the collection, processing and storage of personal data
- Define indicators in terms of security
- Monitoring developments in cybersecurity
Ensuring the availability, integrity, and confidentiality of the organization’s IT services and data in the face of cyberattacks.- Identify the sources of digital presence
- The concept of risk
- Knowledge of the law
- The implementation of DNSSEC
- Symmetric/asymmetric encryption
- Principle of authentication
- The implementation of certificates
- An introduction to intervening on a public key infrastructure
- Intervention on a public key infrastructure
- Introduction to OpenSSH
- Installing OpenSSH on Debian
- Managing OpenSSH keys under Windows
- Managing OpenSSH keys under Linux
- The creation of RSA keys
- Implementing a public key architecture
- Monitor user web access
- The bastions
- Protecting an organization’s digital identity
- The main principles and uses of blockchain
Ensuring the cybersecurity of a network infrastructure, a system, a service (SISR)- Apply the ANSSI’s best practices related to securing your network
- Newspaper rotation
- Internet access log
- Newspaper retention periods
- The place of metadata in files
- Characterize the risks associated with the malicious use of an IT service
- The main recommendations of the various organizations
- Risk analysis
- Apply the ANSSI’s best practices related to securing Windows & Linux systems
- Apply the ANSSI’s best practices related to securing services
- Identify the SPOFS of an architecture
- Network segmentation
- Security alerts
- Implementing a network firewall
- Setting up an application firewall under Linux
- Setting up an application firewall under Windows
- VPN networks
- Setting up a site-to-site VPN tunnel
- Implementing and verifying the conformity of equipment: wazuh
- Considering security in an infrastructure solution implementation project
- Implementation of an IPS/IDS
- hardening service
- Tools for identifying vulnerabilities in your information system
- Preventing network attacks
- Preventing web attacks
- Detect malicious actions by analyzing logs
- Detect malicious actions
- Analyze security incidents, propose and implement countermeasures
General knowledge and expression
- Succeeding in my CGE examDocument Summary
- Guide to General Knowledge and Expression
Personal writing- Characteristics of document synthesis
- Knowing how to read documents and identify the key document
- Knowing how to compare documents
- Knowing how to write the introduction and conclusion
Get informed – do your research- Characteristics of personal handwriting
- Knowing how to analyze the subject and formulate a problem
- Mastering drafting and brainstorming ideas
- Knowing how to organize your ideas
Read and understand a message- Researching through time, staying informed in the age of the internet and social networks.
- Mastering documentary research tools and monitoring
- Asking the right questions and directing one’s research
- Find and use keywords
- Organizing your information search
- Relying on the right support
- Extracting information from an organized or unorganized document
- Processing information
- Analyze the information
- Differentiating between fact, opinion, and feeling
- To qualify and relativize information based on transtextuality
- To conduct a critical assessment of a document or subject
- Recognizing the different cognitive biases
- Recognizing the various sophisticated techniques and the art of always being right
Write a message- Literary Analysis – Methodology and Tools
- Knowing how to read graphic documents
- Analyzing the form to understand the content of a text, whether alone or within a corpus
Communicating orally- To search for an idea, to extract an idea from a fact, an example, a document
- Organize your ideas, put them in order / Create a plan
- Knowing how to nuance, relativize, and modulate.
- The essentials for writing during an exam 1
- The essentials for writing during an exam 2
- The rules of argumentation
- Develop and illustrate an idea
- Choose the means of communication
- Writing a legible message (standards and forms of handwritten and digital written communication)
- Engage with the message / Present your point of view
- Create an authentic message
- Use deictics and shifters wisely
- Logical connectors
- Structure your speech to make it logical
- Language levels
- Professional writing: The letter
- Professional writing: Summary note
- Professional documents: Reports and minutes
- Professional writing: The professional report
CGE – Sample Exam Papers- The fundamentals of public speaking
- The definition of message content
- Preparing the material conditions
- Nonviolent communication
- Non-verbal communication
- Optimizing his intervention to achieve his objectives
2022/2023 Sessions: In My House- Annals – Music above all else?
2023/2024 Sessions: Introduction to Travel- In My House – Part 1
- In My House – Part 2
- In My House – Part 3
- Simple assessment: BTS presentations – In my house
- The Journey: History and Democratization
- Travel and tourism
- Traveling without traveling: literature and travel
- Travel and self-image
Expression and communication in English
- Succeeding in my foreign language examsBecoming a professional
- Language exams in BTS SIO
- Make progress in a foreign language
- How to analyze a corpus of documents
- Write a report in French based on a corpus of texts
- Writing a professional document in a foreign language
- How to present your ideas orally in a first foreign language (LE 1)
- Participating in an interview in a foreign language
The business world- Looking for a job
- Applying for a job
- In a job interview
- Leading meetings
- Organizing an online meeting
The market- Starting a business
- Navigating the working world
- Talking about social system and taxes
- Choosing a business strategy
Business Ethics and Companies’ responsibilities in the globalized world- Negotiating a business deal
- Knowing your customers
- Innovating to distinguish yourself on the market
- Managing the supply chain
- Marketing and advertising in the 21st century
Understanding the geographical and historical realities of English-speaking countries- Fighting for the planet at work
- Advocating for fairness in the globalized trade world
- Interacting in a multicultural environment
Good to know or to review- The Commonwealth
- The British Isles
- English speaking countries in America
- English speaking countries in Africa
- English speaking countries of the Pacific
- Understanding the different accents of the English-speaking world
IT English- The use of irregular verbs
- The media of the English-speaking world
- Setting up new employees
- Troubleshooting
- Green IT
- Technology watch
Mathematics for Computer Science
- Welcome to the subject of Mathematics for Computer ScienceMatrix calculus
- Mathematics course guide for computer science in BTS SIO
Arithmetic- Matrices
Boolean algebra- Number systems and conversions between bases
- Operations between natural numbers
- Euclidean division, prime numbers and the GCD
- Congruence
Elements of set theory- Proposition and predicate calculus
- Set theory
- Boolean algebra and Boolean calculus
Graphs and scheduling- The Cartesian product of two sets
- Binary relationships
- The function f from a set E to a set F
- Injection, surjection, and bijection
- The composition of applications
Applied Algorithms- Simple finite graphs
- Advanced graphs
- Scheduling – MPM Method
- Scheduling – PERT Method
- Simple data types and character strings
- Data tables
- The procedure and the function
- Basic instructions
- Digital operators and comparison operators
- Boolean operators
- Channel operators
- Type casting
- Control and execution structures
- Algorithm analysis
- Interpreting algorithms
Expression and communication in English
- Succeeding in my foreign language examsBecoming a professional
- Language exams in BTS SIO
- Make progress in a foreign language
- How to analyze a corpus of documents
- Write a report in French based on a corpus of texts
- Writing a professional document in a foreign language
- How to present your ideas orally in a first foreign language (LE 1)
- Participating in an interview in a foreign language
The business world- Looking for a job
- Applying for a job
- In a job interview
- Leading meetings
- Organizing an online meeting
The market- Starting a business
- Navigating the working world
- Talking about social system and taxes
- Choosing a business strategy
Business Ethics and Companies’ responsibilities in the globalized world- Negotiating a business deal
- Knowing your customers
- Innovating to distinguish yourself on the market
- Managing the supply chain
- Marketing and advertising in the 21st century
Understanding the geographical and historical realities of English-speaking countries- Fighting for the planet at work
- Advocating for fairness in the globalized trade world
- Interacting in a multicultural environment
Good to know or to review- The Commonwealth
- The British Isles
- English speaking countries in America
- English speaking countries in Africa
- English speaking countries of the Pacific
- Understanding the different accents of the English-speaking world
IT English- The use of irregular verbs
- The media of the English-speaking world
- Setting up new employees
- Troubleshooting
- Green IT
- Technology watch
Mathematics for Computer Science
- Economic, legal and managerial culturePresentation of the materialIntegration of the company into its environment
- The material reference frame
- Methodological advice for the CEJM
Regulation of economic activity- Economic agents
- Market mechanisms
- The company’s financial partners in the market
- Introduction to the general principles of contract law
- The formation, content and execution of the contract
- The company’s objectives
- The stakeholders
- Business logic
- Performance indicators
Organization of the company’s activity- Economic growth
- The State and the functioning of the market
- Economic policies
- The limits of state intervention
- Supranational regulation
- The regulation of economic activities through law
- The company environment
- The role of innovation
Impact of digital technology on business life- The company’s production choices
- The value chain
- The principles and purposes of outsourcing
- Structures adapted to profit-making activity
- Choosing a legal structure: sole proprietorship or commercial company
- Structures adapted to non-profit activity
- Identify the risk in order to protect
- Anticipate the risk to prevent it from occurring
- Take on the risk
- The company’s resources and skills
- The company’s structures
- Management and leadership styles
- Responsibilities and checks and balances
- The financing of the company
Changes in the workplace- The evolution of economic models, norms and standards
- Legal protection of assets
- The techniques of intangible relationships
- The risks of using intangible assets
- The impact of digital technology on management
- The marketplace, exchange relationships and network externalities
- The contract and electronic evidence
- The role of the CNIL
Strategic choices of the company- The labor market
- Introduction to the trinity of professional activity
- Access to the legal framework for professional activity
- Employee regimes, rights and obligations
- The rights and obligations of self-employed individuals
- The change in the employment relationship
- The termination of the employment relationship
- The company’s contacts
- « From GEPP to company performance »
- Mobilize human resources
CEJM – Sample Exam Questions- Defining a strategic approach
- Establish a strategic diagnosis
- Making strategic choices
Specific arrangements for work-study programs - Levels 4 to 6 (Baccalaureate to Bac+3)
- Module: Succeeding in my apprenticeship (estimated duration: 50 hours)Module: Succeeding in my professional life (estimated duration: 20 hours)
- Knowledge of work-study programs, contracts, mutual commitments, support and monitoring procedures
- Citizenship, diversity and health at work.
Educational support and reinforcement, followed by the Career Center (estimated duration: 54 hours on average)- Understanding the company’s challenges to facilitate my integration
- Stand out in the workplace
Digital skills (Studi+ access)- An interactive live session each week to answer questions from apprentices and provide information related to social assistance, international mobility, and disability.
- CFA monitoring: multi-year tripartite interviews
- Access to 1 or 2 short « digital skills » programs of your choice from the catalog, allowing you to train and practice on the software best suited to your company.
Upon completion of the training, you will obtain
State Diploma
Recognized by the state
Obtain the « BTS – IT Services for Organizations, Option A: « Infrastructure, Systems and Network Solutions »; Option B: « Software Solutions and Business Applications » », a level 5 qualification awarded by the Ministry of Higher Education, RNCP40792, decision of France Compétences on 13/06/2025, NSF 326
School diploma
in partnership with Digital Campus
&
Get the
120 Credits
ECTS (European Credit Transfer and Accumulation System) allows diplomas to be recognized in all countries of the European Union.
The Studi Method: Your Path to Success
Continuous support, proactive and on-demand personalized onboarding
You're never alone: from the moment you start your training, you'll be onboarded by your dedicated apprenticeship mentor who will guide you through the entire process. They'll introduce you to the starter kit (video conference, guides, contact information, schedule, tools), and you'll participate in your introductory live session. Your mentor will proactively contact you every month for a progress review, and you can reach them as needed!
Tailor-made career support
Discover best practices in work-study programs and refine your career plan: our career coaching program helps you at every stage to boost your employability today and for tomorrow (personality test, pitch and personal branding but also networking with alumni, partner recruitment platforms, internal job dating sessions).
A concrete and immersive teaching method
Because work-study is about practical experience, our courses are based on active learning: practical case studies, role-playing and immersive content to develop skills that can be directly applied in the workplace.
Intensive exam preparation
Dedicated virtual classes are organized for each targeted certification to prepare you for exam tests and deliverables, with corrected mock exams, intensive revision weeks and oral practice.
Tailor-made career support
Discover best practices in work-study programs and refine your career plan: our career coaching program helps you at every stage to boost your employability today and for tomorrow (personality test, pitch and personal branding but also networking with alumni, partner recruitment platforms, internal job dating sessions).
A concrete and immersive teaching method
Because work-study is about practical experience, our courses are based on active learning: practical case studies, role-playing and immersive content to develop skills that can be directly applied in the workplace.
Resources accessible at any time
Your training platform is available 24/7, on web and mobile. It gives you access to a wide variety of learning resources (written and video courses, on-demand virtual classrooms, corrected exercises and graded assessments) as well as the software licenses you need.
A true learning community
You'll be joining a collaborative platform to exchange ideas, share information, ask questions, and build relationships with other apprentices and trainers. Because learning is also a collective adventure.
360° skills for a differentiated profile
Alongside your training, you have access to additional modules to go further: applied AI, professional tools, languages, soft skills… all assets to broaden your skills and make a difference in the job market.
Terms and conditions
Admission requirements
To enroll in the training program leading to the targeted qualification, the candidate must:
- Be at least 16 years old on the date of entry into training
For any other situation, contact a training advisor who will assess your eligibility.
Professional experience and internship
The professional internship, which complements the theoretical learning, is essential for the validation of your qualification.
The total duration of the internship is a minimum of 210 hours.
The candidate will present proof of this period in the company to the examination session manager, who will keep a copy in the
session file.
Exam
Exam month:January/FebruaryMarch/AprilJune/JulySeptember/OctoberNovember/December
Place :« In person (Paris, Montpellier, Bordeaux or Lyon – your choice) »
The candidate will be evaluated according to the following methods:
- Assessments completed during training
- Production of a Professional Portfolio
- Creation of supplementary materials (document and slideshow)
- Completion and successful completion of the final in-person examinations:
– Professional simulation (4.5 hours)
– Technical maintenance (1 hour 25 minutes)
– Questioning based on production(s) (0h35)
– Final interview (0h10)
Certification
Certification: Professional Title « Home Services Manager-Coordinator », level 5, issued by the Ministry of Labour, RNCP39539, decision of France Compétences on 20/08/24
Certifying body: Ministry of Labour
To find out the job placement rate for the targeted positions, consult the RNCP profile on the France Compétences website.
Validation by skills block
Professional certification is composed of several skill blocks that must be acquired in order to obtain the professional certification.
It is possible to validate one or more of the skill blocks. Each block can be acquired individually.
The RNCP record accessible from each training course record specifies the conditions for obtaining it.
For any questions regarding skills blocks, contact your training advisor.
Equivalencies and pathways
Partial equivalencies with:
RNCP36938 – BTS (Advanced Vocational Diploma) – Social and Family Economics;
RNCP36939 – BTS (Advanced Vocational Diploma) – Services and Benefits in the Health and Social Sectors; RNCP38575 – TP (Professional Title) –
Manager of a Small or Medium-Sized Structure;
RNCP38676 – TP – Manager of a Retail Unit.
Full equivalency with:
RNCP35993 – TP – Home Services Coordinator.
For more details: see the France Compétences fact sheet – https://www.francecompetences.fr/recherche/rncp/39539/
Further studies
After obtaining the Professional Title of Home Services Coordinator, you can either:
enter the job market directly
or continue towards:
– a Professional Bachelor’s Degree in Personal Services
– a University Diploma of Technology (BUT) in Social Careers: Coordination and Management of Health and Social Care Establishments and Services.
This list is not exhaustive.
Other further options are available.
Performance indicators
Employment rate: 92%
Success rate: 81%
Course satisfaction rate: 89%
Overall satisfaction rate: 75%
Funding
Alternation
Training available through apprenticeship
Support
100%
Included
- Personalized methodological support from your assigned advisor
- Educational support provided by our expert trainers
- Written courses and on-demand videos, and personalized assessments
- Exam-specific preparation
- Individual support for your assignments within the company
- Career coaching
- Unlimited access to over 10,000 live and on-demand virtual classes*
- Unlimited access to Skills 360 for 2 years
*Average number of live virtual classes observed over the last 12 months (mostly organized from 6pm onwards)
Access to the platform is granted on average within 14 days of the funder’s approval. This timeframe may vary depending on the type of funding.
Target professions
- Systems and Network (and Security) Administrator
- Pre-sales technician
- Maintenance Technician
- Security Administrator
- Infrastructure Technician
- Network/Telecom Technician
- Systems and network support
- Development and Operations Technician
- Support and Deployment Technician
Features
- Course Management
- Communication and Collaboration
- User-Friendly Interface
Target Audiences
- Educational Institutions
- Businesses and Organization
- Individual Learners
Requirements
- User-Friendly Interface
- Robust Course Management Capabilities
- Effective Communication and Collaboration
Détails
FAQ
LMS stands for Learning Management System. It's a software application designed to deliver, manage, and track online learning programs.
WordPress is a popular content management system (CMS) that offers several advantages for creating and managing websites.
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